Tag Archives: President’s Corner

Customer Expectations

We have all been there. We have all had a customer come back to us after a windshield repair and say “but I can still see where it was broken. You were supposed to make it disappear!” Windshield repair is … Continue reading →

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Repair Offers a Solid Business Foundation

Windshield repair offers a great starting point for launching your own business. You have to shake the bushes to drum up business and put in the work, but you can make a living if you put in the effort. I … Continue reading →

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What are the Benefits of Being an NWRA Member?

Being a member of the National Windshield Repair Association (NWRA) is one of the best things you can do for both your company and the industry. The NWRA constantly works hard to promote best practices for those engaged in windshield … Continue reading →

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Are You Ready?

There is one week each year where the industry comes together to celebrate our professionalism and to learn from the best. Auto Glass Week™ 2016 will be here before we know it. Clear your schedule for October 5-7 and join … Continue reading →

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The Trusted Tech Program is Coming

We’re all familiar with tumbleweed technicians. They blow into town for a short time with low prices, no warranty and then seem to disappear as quickly as they come. These technicians are not concerned with quality; they are more concerned … Continue reading →

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Changes

When my wife and I began repairing windshields more than 20 years ago, there were not a lot of competitors in our area. As the years moved along we would see competition come and go–usually from out of town. They … Continue reading →

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Cool Advice for Hot Glass

The two-step method is one of the easiest ways to repair an edge crack and only requires two tools: 1) a crack-opener and; 2) a windshield repair tool. The repair tool, however, must be able to slide. It is called … Continue reading →

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