The National Windshield Repair Association recently approved a code of conduct by which member companies will be expected to abide, effective April 1.

The code of conduct requires NWRA members to:

• Perform high-quality repair service at a fair and just price;
• Use only proven merchandise of high quality distributed by reputable firms;
• Employ only NWRA-certified technicians or the best skilled technicians available;
• Have a sense of personal obligation to each consumer;
• Promote good will between the consumer and members of the association;
• Recommend repairs only when necessary and in accordance with the Repair of Laminated Auto Glass Standard (ROLAGS)™;
• Offer the consumer a price estimate for work to be performed;
• Furnish or post copies of any warranties covering parts or services:
• Obtain prior authorization for all work done, in writing, or by other means satisfactory to the consumer;
• Notify the consumer if appointments or completion promises cannot be kept;
• Exercise reasonable care for the consumer’s  property while in our possession:
• Maintain a system for fair settlement of consumer’s complaints;
• Uphold the high standards of the windshield repair profession and always seek to correct any and all abuses within the windshield repair industry; and
• Uphold the integrity of all members of the NWRA.