Spring 2021

Leading News

NWRD Schedule of Meetings for 2021
The National Windshield Repair Division of the Auto Glass Safety Council will hold its committee meetings June 6 – 9 at the Orange County Convention Center in Orlando, Florida in conjunction with Auto Glass Week 2021.

Member News

Call for ROLAGS 2 Members
The National Windshield Repair Division (NWRD), division of the Auto Glass Safety Council (AGSC), announces the creation of a committee to develop the ANSI/AGSC/NWRD Repair of Laminated Automotive Glass Standard 2 (ROLAGS 2). Directly and materially affected parties who are interested in participating as a member of the ANSI consensus body for this Standard please contact Kathy Bimber at 540-720-7484 or email kbimber@agsc.org for an application. The next meeting will be held Thursday, June 10 at 8:00 a.m. at the Rosen Plaza Orlando.

ROLAGS 2 is in Development
The Repair of Laminated Auto Glass Standard (ROLAGS for short) was first developed nearly 20 years ago. It was originally developed by the National Windshield Repair Association under the procedures of the American National Standards Institute (ANSI). The ANSI standards development process is a rigorous and transparent consensus-building process that is open to all interested parties and culminates in an ANSI-approved voluntary industry standard. It is the same process that was used to develop the AGRSS Standard. AGRSS deals with replacement; ROLAGS deals with repair.

NWRD Insurance Guide Is Now Available to All Current Members
Insurance Manual PDF The revised insurance guide "A Technician's Guide to Contacting and Communicating with Insurance Companies" is now available to all NWRD and AGSC members.

This Guide was designed to make the windshield repair technician's job easier by providing known insurance contact information in one place. The listings are organized by insurance company as well as by claims administrator.

If you are a member with NWRD and would like a current copy and have not received one yet, please contact Janeen Mulligan at jmulligan@nwrassn.org for your free copy. This brochure, which took many hours to research, is available to members only.

NWRD Issues Manual on Providing Services During Pandemic
COVID-19 PDF The National Windshield Repair Division has issued a new manual on providing services during the COVID-19 crisis. Dealing with COVID-19 in the Workplace provides manufacturers, suppliers and auto glass repair and replacement companies with information on proper procedures and equipment for companies to use to help mitigate the spread of COVID-19. It is available at no charge to all members.

Topics include classifying employee risk, controls to reduce the threat of exposure, policies and facility design changes to put in place, proper personal protective equipment (PPE), and screening, safety checks and cleaning. The manual also includes a section specifically for auto glass repair and replacement technicians, education and resource links. If you are a member and have not received your copy, please go to https://nwrassn.org/member-resources/.

Windshield Savers Are Now Available
The NWRD windshield savers are now available for purchase. This popular product has been an NWRD staple for more than a decade. Instruct your customers and prospective customers to cover newly acquired rock chips on their windshield with the small adhesive backed circles on the backside of the card to keep out moisture and contaminates until it can be repaired. Add your company's name and phone number to the front and use NWRD chip savers as your business cards.

Click here to place an order for these or check out our other marketing tools the NWRD has available at http://agsc.org/store/#NWRD

Windshield Saver

NWRD New and Returning Members
Several new members have joined the NWRD and several have renewed their membership.

Follow NWRD on Twitter
Follow NWRD on Twitter @NWindshieldRD and you might win your membership dues next year! This is a savings of $150!

Send an email to jmulligan@nwrassn.org to Janeen Mulligan and let her know that you are now following NWRD.

All new people that follow NWRD will be entered into a drawing for free renewal membership to NWRD. The winner will be announced in the Summer 2021 issue of the NWRD newsletter.

Repair Reports

How ROLAGS™ Impacts the Market
The Repair of Laminated Auto Glass Standard (ROLAGS™) needs to be updated, and the Auto Glass Safety Council (AGSC) and the National Windshield Repair Division have begun this process. Let's discuss the association's efforts further.

Event News

Auto Glass Week™ 2021 Sessions
The next Auto Glass Week™, which will be held in Orlando, Florida on June 7 - 9, 2021, will include a number of educational seminars specifically dedicated to those in repair industry.

Send Us Your News
Effective marketing is one of the challenges auto glass repair companies face. NWRD has great members and amazing people in this multi-faceted industry of ours, and NWRD can help.

Let NWRD help get the word out about your company in social media. We are also happy to help our members with publicity by sending out press releases to their local media.

If you have items of note that we can feature or help you publicize, we want to know about them. Do you have any news, about your business or personnel? Has your company recently won an award or reached a milestone? Have you hired new leadership? Have you added a new location? Have you participated in a charity event? We want to know!

If you have news you would like us to help you publicize with a press release or if we can feature your news in a future newsletter or social media post, please email Janeen Mulligan at jmulligan@nwrassn.org.

All new companies will receive a press release, which goes out to main newspapers, magazines, radio stations, television stations and media outlets in their immediate area.

All new certified technicians are announced on social media on glassBYTEs.com™, Facebook® and Twitter®.

All members, both new and renewed, will also be highlighted in the bi-monthly newsletter. Please visit nwrassn.org/news/newsletter_JanFeb2021.htm to view the last newsletter as well.

Also, feel free to include NWRD social media links in your social media posts for amplification and greater credibility as a safety-conscious glass service provider. These links are located at the bottom of this newsletter.

Legislative News

Auto Glass Safety Bill Passed in Maryland
by Seth Maiman, AGSC Director of Public Affairs
Auto glass safety advocates are rejoicing as the Maryland General Assembly legislation that will incorporate the Auto Glass Replacement Safety Standard (AGRSS) into state law is passed. An idea that began with the drafting of a "model bill" culminated on April 6 when the Maryland Senate passed HB 519 by a vote of 47-0 after the House of Delegates had approved the legislation by a vote of 128-6 on March 12.

Legislation introduced in the Connecticut General Assembly that proposed to require motor vehicle glass repair shops to maintain physical places of business within the state failed in the Joint Committee on General Law.

For full text of HB 6220, CLICK HERE

Legislation introduced in the Florida legislature in the fight concerning assignment of benefits (AOB) with automotive glass cases includes a provision regarding consumer calibration notices.

The Florida language is similar to that found in a recent Utah law and New Hampshire proposal. It would require auto glass companies performing repair or replacement on vehicles with safety-related systems requiring calibration to:

  • Provide written notice of the required calibration, whether it will be performed and will meet or exceed the manufacturer's procedures or specifications;
  • Provide written notice if calibration is not performed or completed successfully stating that the vehicle should be taken to a professional capable of performing a calibration that meets or exceeds manufacturer specifications;
  • Written notice must be in at least 12-point type.

The bill, SB 906, would prohibit glass shops from offering anything of value in exchange for making an insurance claim for vehicle glass replacement or repair. Florida presently has an assignment of benefit insurance law in place that does not cover automotive claims such as auto glass. A previous legislative attempt to expand that law failed in August 2019. For full text of SB 906, CLICK HERE.

New Hampshire
A New Hampshire legislative proposal, HB 310, that sought to address Automatic Driver Assistance Systems (ADAS) ended abruptly this year when the bill failed in the House Commerce and Consumer Affairs Committee on March 9 after an identical bill passed that committee and the full House in 2020.

The full text of New Hampshire HB 310 is available HERE.

South Carolina
Legislation has been prefiled for introduction in the South Carolina House that would prohibit auto insurers from considering whether an insured has filed auto glass claims when determining the insured's automobile collision insurance rates.

Under present law, SC Code of Laws Section 38-77-280(B), if an insured has comprehensive coverage on the insured's auto policy the deductible for glass coverage is waived. The proposed law would add a provision that prohibits insurance companies from considering whether the insured has filed auto glass claims in determining insurance rates.

Click here for the full text of HB 3408.

Utah legislation that revises provisions regarding auto glass company consumer notices and ADAS was enacted. The new law extends consumer notice requirements that must be provided by auto glass companies even in cases where the vehicle is not equipped with ADAS. The bill, SB 78, passed the legislature in February and was signed by the Governor in March. The new provisions make changes to a law that was passed in 2020 as follows:

  • Changes ADAS to "Advanced Driver Assistance Feature" and adds to the definition that it is an electronic safety system that is "tied to the windshield of a vehicle".
  • Requires the consumer notices that must be provided by the automotive glass company or repair facility to be "in electronic or hardcopy writing".
  • Extends similar consumer notice requirements and penalties on automotive glass companies to all consumers seeking automotive glass repair or replacement. These requirements include the automotive glass company must provide an electronic or hard copy written itemized description of work to be done and if the insurer is paying for all or part of the repair; the insurance company is not required to pay more than a fair and competitive local price; the automotive glass company may not represent that the insurer is paying full amount unless insurer has approved, is not limited to glass, tooling or equipment dictated or recommended by the manufacturer and may only bill or charge for repair, replacement or recalibration services that are performed and necessary.
  • Makes violators of these provisions guilty of an infraction and subject to $500 civil fine.

For text of the new Utah law, CLICK HERE.

Legislation introduced in Wyoming that would alter the insurance code definition of a "service contract" as it pertains to automotive glass failed during the 2021 Legislative Session.

For text of HB 232, CLICK HERE.

PPP Deadline Extended Through June 30
The Federal Reserve Board is extending the ability to apply for the Paycheck Protection Program (PPP) Liquidity until June 30th.

The program received $284 billion before it relaunched January 11. Approximately $128 billion was still unclaimed as of February 28, according to Small Business Administration data.

Members are advised to contact their bank to verify this deadline as some banks are announcing earlier ones. For example, First Citizens Bank of Raleigh, NC, has already announced that it will cease accepting applications on April 23rd, and that it would not guarantee all applications received by that date could be reviewed and forwarded to the Small Business Administration by the Federal government's May 31 deadline.

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A Division of the Auto Glass Safety Council™
20 PGA Drive, Suite 201, Stafford VA 22554
(540) 720-7484 (P) | (540) 720-5687 (F)