March 2015

Leading News

NWRA Gains Two New Board Members
The National Windshield Repair Association (NWRA) board of directors has two new members, Lenny Hennessy, national trainer/quality control for Auto Glass Inspection Services (AGIS) in Chandler, Ariz., and Chris Smith, glass program manager for Delta Sonic in Buffalo, N.Y.

President's Corner

Data Collection is Needed
“Why isn’t data collection collection of windshield repairs being done by insurers and third-party automotive glass claims administrators (TPAs)? I see this as especially important for the industry with the alleged fraud in zero-deductible states, insurance inspections (prior to windshield repair approval) and all the complaints on the Better Business Bureau site at,, and” –Rich Campfield

Event News

Competitor Registration Now Open for Auto Glass Week™
Competitor registration and sponsorship opportunities have opened for Auto Glass Week™ 2015. The event is set to be held September 30 to October 2, 2015, at the Reno-Sparks Convention Center and Atlantis Casino Resort Spa in Reno, Nev., and will include educational seminars, an exhibition hall and AGRR™ magazine’s Auto Glass Technician Competition (AGTO) and Windshield Repair Olympics (WRO) in Honor of Walt Gorman.

Member News

NWRA New and Returning Members
Several new members have joined the NWRA.

Business News

What You Need to Know About Google’s Change to Search Rankings
If you want your business to come up in a Google search, you’ll have to do what the company says: go mobile. According to comScore, a company that measures internet data, mobile usage as a whole accounts for 60 percent of time spent on the web.

Three Tax Time Tips
Is all your paperwork in order for tax time? There may be a few tips you did not think about when preparing. Be sure to check our list for advice from AGRR company owners before you file on April 15, 2015.

Insurance News

Florida Judge Gives Collision Repair Shops Deadline
A group of Florida collision repair shops have told the U.S District Court judge that they plan to amend their complaint against dozens of insurers, which alleges the insurers use their direct repair programs to illegally control and depress rates. The complaint alleges that if the shops don’t comply, customers are steered away. The judge has ordered the plaintiffs to file their motion by March 27, 2015, writing that “the motion, if granted, would moot several motions [by insurers] to dismiss that will soon be ripe for consideration.”

Blumenthal Takes on Auto Insurers, Says Nation’s Top Auto Insurers Engage in Anti-Competitive Tactics
U.S. Sen. Richard Blumenthal announced Saturday he has asked the Department of Justice to investigate the practice of major auto insurers steering clients to certain repair shops.

Missouri Department of Insurance Recovers Nearly $25 Million for Consumers Last Year
The Missouri Department of Insurance concluded 2014 by recovering approximately $11.7 million for consumers, who filed complaints against their insurance companies and an additional $12.7 million for Missourians through regulatory, market conduct settlements.
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P.O. Box 569 Garrisonville, VA 22463
(540) 720-7484 (P) | (540) 720-5687 (F)