The next Auto Glass Week™, which will be held in Orlando, Florida on January 12-14, 2021, will include a number of educational seminars specifically dedicated to those in repair industry.

This year, Auto Glass Week is offering both an in-person registration and a virtual one. Attend in Orlando or attend online. AGW@home will allow attendees to attend seminars, the trade show (more on that in a minute), demonstrations, the competitions and closing events, all from home. We believe this new virtual registration will allow those who cannot travel this year to still feel like they are there with us and will introduce Auto Glass Week to many more people around the world.

The following sessions are a sample of what will be available and, of course, the Delta Kits Windshield Repair Competition will be held with a prize purse of nearly $23,000! For a full list of seminars, please visit https://www.agrrmag.com/agw/pdf/AGW_AttendeeBrochure_Online.pdf.

Tuesday, January 12

8:00 a.m. – 8:45 a.m.
Auto Glass Week Opening Session and Awards

Come for an overview of all that Auto Glass Week 2021 has to offer, along with an update from each of the sponsoring organizations about their current and new initiatives.

Speakers: Debra Levy, publisher AGRR magazine; Mike Schenian, Auto Glass Safety Council; Gary Hart, executive director of the Independent Glass Association; Linda Rollinson, president, National Windshield Repair Division; and Jean Pero, vice president of the AGSC and chair of the Credentialing Committee.

9:00 a.m. – 9:45 a.m.
Quality Issues Part 1: Counterfeit Glass

How widespread is counterfeit glass? How do you identify it? Where does it come from? OEMs have worked together over the past ten years or so to stop counterfeit glass from making its way here. Learn from a representative from the Ford Brand Protection Team (which includes Carlex), how it has banded together with an independent agency, and other OEMs, to stop glass counterfeiters in their tracks. Still, some product does make its way here—find out how you can spot the counterfeit glass.

Speaker: Jason Kosofsky is a member of the Ford Brand Protection Team and a counterfeit subject matter expert.

9:00 a.m. – 9:45 am.
Industry Roundtables

Always a favorite, the industry roundtables are back. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

11:30 a.m. – 12 Noon
Profiting More from Repair

This hard-hitting session will show you how to move toward great growth and profit from repairs. It will discuss ways to achieve more profit, how to conduct repairs in the age of ADAS and offer a number of strategies from people who know.

Speakers: Linda Rollinson, president of the National Windshield Repair Division (formerly NWRA),  Korey Gobin, sales manager at Delta Kits, Rich Campfield, president of UltraBond Inc.

Wednesday, January 13

9:00 a.m. – 9:45 am.
Industry Roundtables

Always a favorite, the industry roundtables are back for day two. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.

2:00 pm – 1:00 pm
NWRD Luncheon

Come and meet the NWRD Officers, network with other members, and learn what’s new with the National Windshield Repair Division. This event is open to NWRD Division Members by invitation only.

Thursday, January 14

8:00 a.m. – 9:00 a.m.
Quality Glass Part 2: How to Ensure Correct Glass Parts

From defective glass, to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more.

Speakers: Rose Williams, CSR for Mel’s Auto Glass and two-time Gold winner in the Auto Glass Week Customer Service competition; Josh Schwermer, chief technology officer at Glass Mechanix; and additional speakers to be announced.

CLICK HERE for the latest updates and to download the full brochure.