The National Windshield Repair Division’s (NWRD), a division of the Auto Glass Safety Council, Trusted Repair Tech program is now open to NWRD members.
“This new program provides NWRD members who choose to participate with a way to offer a nationwide warranty on their work. It also offers consumers, insurers and others who purchase repair services peace of mind that the companies in this program will repair glass in accordance with the ROLAGS Standard™ and will not do unnecessary repairs,” said Jeff Reddell, NWRD president. “It’s a program designed to highlight and reward companies that want to do it right.”
Companies that apply to be a part of the NWRD Trusted Tech program agree that all of its employees, subcontractors and others who perform and/or windshield repair services will:
- Be a current member with NWRD;
- Have a knowledge and understanding of the ROLAGS Standard™;
- Follow and be bound by the NWRD Code of Conduct;
- Be certified NWRD Repair Technicians within one year of hire or subcontract;
- Participate in the Trusted Tech random audit program;
- Permit open communication about its practices and audit results with independent entities that conduct fraud and audit investigations;
- Agree to service warranty claims, if any, from other Trusted Tech companies for a reasonable fee;
- Participate and provide information in any complaint process and proceeding; and
- Have the right to appeal to the NWRD Appeals Board and recognize the decision of that Board as final.
In return, NWRD agrees to provide the Trusted Tech company with:
- The right to use the “Trusted Tech” service mark and be included on the Trusted Tech website and Trusted Tech promotional items;
- The right to be considered part of its nationwide warranty program;
- The right to publicize its own audit results;
- The right to use the “Trusted Tech” service marks on logos, pamphlets and in other marketing materials;
- Audit results and findings in a reasonable timeframe; and
- The opportunity to participate in group marketing programs.
To fill out the application now, click here. Email the application to Janeen Mulligan at jmulligan@nwrassn.org. You may also contact her with any questions.
